Privacy Policy

Radiant Pace (“we”, “us”, “our”) is a sole proprietorship registered in Singapore. This policy explains how we handle personal data when you visit radiantpace.com, use the Radiant Pace app, join the Body Manifest 14-Day Challenge, or otherwise deal with us. It is written to meet the Singapore Personal Data Protection Act 2012 (PDPA) and, where it applies, the EU/UK General Data Protection Regulation.

1. Who is responsible for your data

The data controller is Radiant Pace, Singapore. Our Data Protection Officer can be reached at hello@radiantpace.com for any question about this policy or your personal data. We aim to reply within 10 business days, and no later than the period the PDPA allows.

2. What we collect

Category	What it covers	Why we have it
Account details	Name, email address, and a password or sign-in provider identifier if you create an account.	To create and secure your account.
Profile and survey answers	Your responses to the body-pattern reading and any health, lifestyle or preference information you choose to give.	To place you in the right body pattern and personalise your plan.
Challenge data	Food swaps you record, your check-ins, energy and wellbeing notes, and progress photos if you choose to upload them.	To run the challenge, show your progress and recommend what to keep.
Payment confirmation	Your name, email, amount, date and the last four digits of your card. Card details are handled by our payment processor — we never see or store the full number.	To take payment and meet accounting and tax obligations.
Communications	Emails, messages and support requests you send us.	To answer you and keep a record of what was agreed.
Technical data	IP address, device and browser type, pages viewed, and referring link.	To keep the service secure, diagnose faults and understand what is used.

We ask for health-related information only where it is needed to personalise your programme, and we treat it as sensitive. You can decline to answer any question; the plan may then be less specific. Please do not send us medical records or information about anyone other than yourself.

3. How we use your data

• To provide the app and the challenge, including your personalised pattern and daily check-ins.
• To process payments and send receipts.
• To send the emails you asked for — challenge guidance and, if you opt in, occasional updates. Every marketing email has an unsubscribe link.
• To answer support requests and honour the promises we make on our pages.
• To measure whether our pages and ads work, in aggregate.
• To detect abuse, prevent fraud and keep the service secure.
• To meet legal, tax and accounting obligations.

We collect and use your personal data with your consent, which we ask for at the point of collection. We ask separately before we use health-related information and before we send marketing. Where the PDPA allows us to rely on a statutory exception instead of consent — for example for security, fraud prevention, or records we must keep by law — we limit that use to what the exception covers. You can withdraw consent at any time by writing to us. If you withdraw consent for health-related data, we may no longer be able to personalise your programme, but you can still use the general content and keep any record you have already created.

4. Cookies and similar technologies

We use strictly necessary cookies to keep you signed in and to protect forms. We may use privacy-respecting analytics to understand which pages are used. If you arrive from one of our advertising campaigns, our advertising platform may set a cookie or receive a conversion signal so we can tell whether the campaign worked; where the law requires it, we ask for your consent first. You can block or delete cookies in your browser settings — the app may not work correctly if you block the essential ones.

5. Who we share it with

We do not sell your personal data. We share it only with providers who help us run the service, and only what each one needs:

• Payment processing — our payment provider handles your card and sends us a confirmation.
• Email delivery — our email platform sends the messages you asked for and records whether they were delivered or unsubscribed.
• Advertising and measurement — our advertising platform receives limited conversion data, such as a page visit or a purchase confirmation, so we can measure campaigns. We do not send your body-pattern answers, check-in content, health notes or progress photos to any advertising platform.
• Hosting and infrastructure — our hosting provider stores the app and its database.
• Professional advisers — accountants or lawyers, where necessary and under confidentiality.
• Authorities — where the law requires it, or to protect someone's safety.

6. Where your data is stored

Our hosting and primary records are kept on servers we control or contract, which may be located outside Singapore. Where personal data is transferred overseas, we require a comparable standard of protection and use contractual safeguards. Some of our providers process data in the European Union, the United Kingdom, the United States or the Asia-Pacific region.

7. How long we keep it

• Account and challenge data: while your account is active, then up to 12 months after your last activity, so you can return.
• Payment and tax records: 5 years, as Singapore law requires.
• Marketing consent records: until you unsubscribe, plus a short period to prove we honoured it.
• Support messages: up to 24 months.
• Technical logs: up to 90 days, unless needed to investigate a security incident.

When data is no longer needed, we delete or anonymise it.

8. Your rights

Under the PDPA, and under the GDPR where it applies, you may ask us to:

• tell you what personal data we hold about you and give you a copy;
• correct anything that is wrong;
• withdraw consent to marketing or to health-related processing;
• delete your account and the data we no longer need to keep;
• restrict or object to certain processing; and
• provide your data in a portable format.

Write to hello@radiantpace.com and tell us what you want. We may need to confirm your identity first. We aim to respond within 10 business days, and no later than the period the PDPA allows. We will explain if we cannot do what you asked. If you are not satisfied, you may complain to the Personal Data Protection Commission of Singapore (pdpc.gov.sg) or, in the EU/UK, your local supervisory authority.

9. Security

We protect your data with access controls, encrypted connections (HTTPS), and storage limited to what each provider needs. No system is completely secure. If a breach affects your personal data, we will notify you and the relevant authority as the law requires.

10. Children

The programme is intended for adults. If you are under 18, please use it only with the involvement and consent of a parent or guardian. We do not knowingly collect data from children under 13; if you believe we have, write to us and we will delete it.

11. Health information and medical disclaimer

Radiant Pace provides general nutrition and lifestyle education. It is not medical advice, diagnosis or treatment, and it is not a substitute for care from a qualified healthcare professional. The health information you share is used to personalise your programme, not to diagnose or treat any condition. If you are pregnant, nursing, taking medication or managing a medical condition, speak to your doctor before changing your diet.

12. Changes to this policy

We may update this policy as the service changes. The effective date at the top shows the current version. If a change materially affects how we use your data, we will tell you by email or in the app before it takes effect.

13. Contact us